Computer Support Service
If your business has a Microsoft network with just two computers or a complex business
network spanning multiple offices, Apercu support solutions are designed to meet
your needs. If your business needs expert technical support then our IT support
solutions are for you. Our outsourced IT support contracts are designed around your
business - we calculate the complexity of your IT network, and use this data to
create a fair priced support contract, drawing from standard service offerings.
This contract is regularly reviewed and can be adjusted at any time.
Acting as your virtual IT department, we supply IT support services and business
systems advice. Providing you with a highly personal service, delivering first class
support to your staff every working hour of the day, on every business day. Our
service won't take a holiday, have sick days or arrive late for work. You don't
need to invest in a full time employee, and our service will always cost less than
an equivalent internal IT support person or team - whilst delivering much more.
Our service desk is always available to provide expert help from the most trivial
issue to high level, strategic consultancy.
With an IT support contract from Apercu, you'll have high level professionals on
tap; from experts in Network Security, Data Backup, Email and Messaging, Microsoft
Office applications, to PC and Server Hardware. Our remote and telephone support
package is ideal for small businesses that need a fast response to their IT support
issues. With our helpdesk instantly available to you, we can instantly work on any
problems using the latest software technologies to securely connect to your business
network via the Internet, to diagnose and resolve any problems you may be experiencing.
Using remote control tools, our experts will see exactly what your staff see as
they operate their computer, so we can discuss the issue, diagnose the fault and
correct it immediately. Our onsite support package includes our remote support package,
and also includes expert onsite support for any requirements you may have. From
installing printers to configuring a new PC on your network, you pay a standard
agreed price and can rely on an expert engineer to arrive on site within an agreed
time frame. Our support service is designed for those businesses that need a complete
support and backup solution all in one place. Following are just some of the services your support contract can include:
- Online Backup
- Anti Spam & Anti Virus
- Monthly Network Health Checks
- Telephone & Remote Support
- Remote Network Monitoring
- Guaranteed availability
- Level 1 response - Onsite within 4 hours
As part of our initial visit we will complete a free network audit to highlight
any existing problems and to detail your network and allow us to manage it successfully.
You will receive a network audit report and we will discuss any recommendations
suggested to improve your network prior to engagement. All of our customer networks
are monitored 24 hours a day to pre-empt any problems that may occur. This includes
monitoring of server disk space, servers health, Internet connections and availability
of email services. Our network support Service Level Agreement is second to none,
offering a professional service and dealing with the problems quickly and efficiently.
Apercu provides a highly professional and personal service, allowing you to concentrate
on running your business - safe in the knowledge that your systems are in safe hands.
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